Lost and Found

Losing an item while traveling can be a stressful experience, but Jacksonville International Airport (JAX) offers an efficient Lost and Found process designed to assist passengers in recovering their belongings. Whether you’ve lost your item in the terminal, at a TSA security checkpoint, or on a flight, this guide will walk you through the specific steps and contacts needed to get your items back.

Step-by-Step Guide to Recovering Lost Items at JAX

1. Lost Item in the JAX Terminal or Surrounding Areas

If you suspect that your lost item was misplaced somewhere within the JAX terminal (e.g., in a restroom, gate, food court, or parking lot), follow these steps:

• File a Lost Item Claim via ChargeBack.com:

Chargerback is the primary Lost and Found solution provider at Jacksonville International Airport (JAX), offering a seamless, cloud-based platform for managing and recovering lost items. With a focus on security and compliance, Chargerback ensures safe handling and return of belongings through features like PCI compliance to protect against credit card fraud and GDPR/CCPA compliance for data privacy.

The platform uses AI-powered image recognition and advanced tracking to help match lost items with reports efficiently, improving recovery rates.

• As mentioned above, JAX partners with ChargeBack.com to manage lost and found claims. Follow these steps:
  • Visit ChargeBack.com’s Lost and Found page for JAX to submit a claim.
  • Provide detailed information about the item, including:
    • Type of item: Electronics, clothing, bag, etc.
    • Date and location of loss: Indicate where you think the item was lost, such as a gate area, restroom, or food court.
    • Unique characteristics: Mention specific identifiers such as color, brand, and any distinguishing features. If your item has a location tracker like an AirTag, be sure to note it.
  • Include your contact information and preferred method of receiving updates (email, text, or phone).

Once the airport staff finds a matching item, you’ll be notified and given information on how to retrieve it.

2. Lost Items at TSA Security Checkpoints

If you lost an item at the security checkpoint (e.g., leaving an item in a tray), you will need to contact the TSA Lost and Found Office at JAX directly.

• Contact Information for TSA Lost and Found:
  • Phone: (904) 380-4069
  • Operating Hours: It’s important to reach out as soon as possible to increase the likelihood of recovery.
  • Provide specific details about the item and the checkpoint where you believe the item was left.

3. Lost Items on a Flight

If you left an item on a flight or in the gate seating area, the airline itself is responsible for managing Lost and Found. Each airline has its own process for handling these requests.

Steps to Take:

• Visit the Airline’s Lost and Found Page: Each airline typically has an online form or claim system. Here are links to the major airlines operating at JAX:
  • American Airlines: American Airlines Lost and Found
  • Delta Airlines: Delta Lost and Found
  • JetBlue: JetBlue Lost and Found
  • Southwest Airlines: Southwest Lost and Found
  • United Airlines: United Airlines Lost and Found
• Provide Detailed Information: Include the flight number, date, and seat location, as well as a thorough description of the item.

4. Lost Items in Rental Cars

If you lost an item in a rental car at JAX, you’ll need to contact the specific rental car agency directly. Each company has its own lost and found procedures, so be sure to act quickly.

Here’s a list of rental car companies operating at JAX:

• Alamo
• Avis
• Budget
• DollarThrifty
• Enterprise
• Hertz
• National

You can reach out to the rental agency directly by visiting their website or contacting the specific JAX location.

Helpful Tips for Recovering Your Lost Items at JAX

• Act Quickly: The sooner you file a claim or contact the appropriate department, the better your chances of recovering your item.
• Be Detailed: When filing a claim, provide as much information as possible, including distinguishing marks, serial numbers, or tracking device information.
• Follow Up: If you haven’t heard back within a few days, follow up via the contact details provided in your claim.

Additional Contact Information

• JAX General Information Line: For general airport-related inquiries, including Lost and Found questions, you can call (904) 741-4902.
• Email: You can also email JAX’s customer service with any questions or concerns.
• Mail: For written inquiries, mail your request to:
  • Jacksonville Aviation Authority
  • ATTN: Customer Service Department
  • 14201 Pecan Park Road
  • Jacksonville, FL 32218

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By following these steps and utilizing the helpful resources provided by JAX and its partners, you can efficiently navigate the Lost and Found process and increase the chances of recovering your belongings.

Check out this JAX Airport Map to see location of lost and found in the ground floor next to car rentals.