Helpful JAX Airport Passenger Tip
Passengers intending to reach the official Jacksonville Airport (JAX) website should visit Flyjacksonville.com
The amenities at JAX, while catering well to daytime passengers, range from free Wi-Fi and art galleries to pet services and a meditation room. Our expert analysis shows that while the airport provides many conveniences, the absence of round-the-clock services could be a drawback for overnight travelers or those with late or early flights.
General Services
- Free Wi-Fi: Available throughout the terminal for passengers to stay connected. Passengers can connect to the internet by selecting the “JAX Free Wi-Fi” network on their devices. The service is available both pre- and post-security, allowing travelers to stay connected while waiting for their flights or during layovers.
- ATMs: Vystar (Pre-security Departures Level) and BaumTec (Post-security in both Departures & Arrivals Levels) provide convenient cash withdrawal options.
- Lactation Suite: Located post-security in the Food Court area, offering a private space for nursing mothers.
- Pet Relief Area: Found outside of Baggage Claim for travelers with pets.
- SmarteCarte Rental: Available in Baggage Claim and both the Daily and Hourly Garages for easy luggage transport.
- Lost & Found: If you misplace an item, contact JAX’s Lost & Found Office at (904) 741-2022, or follow up with your airline or rental car agency directly for lost items on planes or in rental vehicles.
- Meditation Room: A quiet, pre-security space for those looking for a moment of peace and reflection.
Unique Amenities
- Comfort Zone Spa: Travelers in need of relaxation can enjoy a massage or spa service at this location in Concourse A. It’s perfect for unwinding before or after a flight.
- Art Galleries & Live Entertainment: Enjoy local art exhibits in the Center Courtyard, baggage claim, and other areas both pre and post-security. Additionally, live performances are held at the Central Courtyard stage from 11:00 a.m. to 4:00 p.m.
- Information Desk & Welcome Center: Located pre-security, the Information Desk is staffed by volunteers from 5:00 a.m. to 6:00 p.m., while the Welcome Center in Baggage Claim is staffed from 9:00 a.m. to 10:00 p.m.
- Military Lounge: Located in the Center Courtyard (pre-security), this lounge offers a quiet space for military personnel from 8 a.m. to 8 p.m.
For Travelers with Pets
- Pet Paradise (Boarding): Located at 14272 Pecan Park Rd., just minutes from the airport, Pet Paradise offers pet boarding for travelers. Open from 6:30 a.m. to 7:00 p.m., this service ensures your furry friends are well taken care of while you’re away.
Assistance Services
- Accessibility: JAX provides services for travelers with disabilities, including accessible restrooms and elevators. Wheelchairs are available on request.
- Customer Service: Airport ambassadors are available throughout the terminal to help with any passenger queries or concerns.
Things to Note
- Currency Exchange: JAX currently does not offer currency exchange services, so plan accordingly if you need foreign currency.
- Shoe Shine: Available post-security for travelers looking to get their shoes polished before heading off to their next destination.
These amenities ensure a pleasant experience for all passengers passing through Jacksonville International Airport, catering to a wide range of traveler needs, from basic comforts to more specialized services.