JAX Airport Amenities

The amenities at JAX, while catering well to daytime passengers, range from free Wi-Fi and art galleries to pet services and a meditation room. Our expert analysis shows that while the airport provides many conveniences, the absence of round-the-clock services could be a drawback for overnight travelers or those with late or early flights.

General Services

• Free Wi-Fi: Available throughout the terminal for passengers to stay connected. Passengers can connect to the internet by selecting the “JAX Free Wi-Fi” network on their devices. The service is available both pre- and post-security, allowing travelers to stay connected while waiting for their flights or during layovers.
• ATMs: Vystar (Pre-security Departures Level) and BaumTec (Post-security in both Departures & Arrivals Levels) provide convenient cash withdrawal options.
• Lactation Suite: Located post-security in the Food Court area, offering a private space for nursing mothers.
• Pet Relief Area: Found outside of Baggage Claim for travelers with pets.
• SmarteCarte Rental: Available in Baggage Claim and both the Daily and Hourly Garages for easy luggage transport.
• Lost & Found: If you misplace an item, contact JAX’s Lost & Found Office at (904) 741-2022, or follow up with your airline or rental car agency directly for lost items on planes or in rental vehicles.
• Meditation Room: A quiet, pre-security space for those looking for a moment of peace and reflection.

Unique Amenities

• Comfort Zone Spa: Travelers in need of relaxation can enjoy a massage or spa service at this location in Concourse A. It’s perfect for unwinding before or after a flight.
• Art Galleries & Live Entertainment: Enjoy local art exhibits in the Center Courtyard, baggage claim, and other areas both pre and post-security. Additionally, live performances are held at the Central Courtyard stage from 11:00 a.m. to 4:00 p.m.
• Information Desk & Welcome Center: Located pre-security, the Information Desk is staffed by volunteers from 5:00 a.m. to 6:00 p.m., while the Welcome Center in Baggage Claim is staffed from 9:00 a.m. to 10:00 p.m.
• Military Lounge: Located in the Center Courtyard (pre-security), this lounge offers a quiet space for military personnel from 8 a.m. to 8 p.m.

For Travelers with Pets

• Pet Paradise (Boarding): Located at 14272 Pecan Park Rd., just minutes from the airport, Pet Paradise offers pet boarding for travelers. Open from 6:30 a.m. to 7:00 p.m., this service ensures your furry friends are well taken care of while you’re away.

Assistance Services

• Accessibility: JAX provides services for travelers with disabilities, including accessible restrooms and elevators. Wheelchairs are available on request.
• Customer Service: Airport ambassadors are available throughout the terminal to help with any passenger queries or concerns.

Things to Note

• Currency Exchange: JAX currently does not offer currency exchange services, so plan accordingly if you need foreign currency.
• Shoe Shine: Available post-security for travelers looking to get their shoes polished before heading off to their next destination.

These amenities ensure a pleasant experience for all passengers passing through Jacksonville International Airport, catering to a wide range of traveler needs, from basic comforts to more specialized services.