Terminals

Jacksonville International Airport (JAX) is a user-friendly airport with a streamlined layout that makes navigating its terminals straightforward and efficient. Though JAX is smaller than some of the nation’s major airports, it is well-equipped to handle both domestic and limited international flights. This guide provides a comprehensive overview of the airport’s terminals, their amenities, airlines served, and tips for getting around.

1. Overview of JAX Terminals

JAX features a single terminal building with two primary concourses: Concourse A and Concourse C. Both concourses are connected by a centralized area that includes ticketing, check-in, security checkpoints, baggage claim, and various airport services. This compact setup makes it easy for passengers to move between gates and access amenities without the hassle of long distances or multiple terminals.

Key Highlights of the JAX Terminal:

• Single terminal design: Simplifies navigation.
• Two concourses: Concourse A and Concourse C.
• Centralized security checkpoint: Serving both concourses.
• Dining and shopping options: Located throughout the terminal.
• Short walking distances: Ideal for travelers looking for ease and convenience.

2. Central Terminal Area

The Central Terminal Area is the heart of JAX Airport and houses essential services for departing and arriving passengers. This section includes:

• Ticketing and Check-in Counters: All major airlines have check-in counters here, making it easy to drop off luggage and get your boarding pass.
• Security Checkpoint: JAX has a single centralized security checkpoint located just beyond the check-in area, leading to both Concourse A and Concourse C. This simplifies the process for passengers regardless of which concourse their flight departs from.
• Baggage Claim: Located on the lower level of the terminal, making it easily accessible for arriving passengers.
• Rental Car Counters: Major rental car agencies like Avis, Budget, and Hertz can be found in the baggage claim area.

3. Concourse A

Concourse A primarily handles flights operated by major domestic airlines. This concourse is accessible through the left side of the terminal after passing through security. It features several gates, modern amenities, and a range of services for passengers.

Airlines Operating from Concourse A:

• American Airlines
• JetBlue Airways
• Silver Airways
• Frontier Airlines
• Spirit Airlines

Amenities in Concourse A:

• Dining Options: Grab a bite at local favorites like Sam Snead’s Tavern, which serves American cuisine and drinks. Quick-service options include Starbucks and Pele’s Wood Fire Pizza.
• Shopping: Passengers can explore shops like Hudson News for travel essentials, magazines, and snacks.
• Charging Stations: Located throughout the concourse, ensuring your devices are powered up before your flight.
• Restrooms and Family Facilities: Clean restrooms are located near the gates, and family-friendly spaces provide comfort for travelers with children.

Tips for Navigating Concourse A:

• Quick Access: Concourse A is a short walk from the security checkpoint, making it easy to reach your gate.
• Check Flight Status Early: With multiple airlines using this concourse, check your gate assignment early to avoid confusion.

4. Concourse C

Concourse C is the other main concourse at JAX and also handles domestic flights. This concourse is accessible via the right side of the terminal and offers a variety of services and amenities for travelers.

Airlines Operating from Concourse C:

• Delta Air Lines
• Southwest Airlines
• United Airlines
• Allegiant Air

Amenities in Concourse C:

• Dining Options: Enjoy a range of food choices, including Chick-fil-A, Vino Volo (a wine bar with small plates), and Shula’s Bar and Grill for a more upscale experience.
• Shopping: Passengers can shop at Brooks Brothers for high-end fashion or pick up last-minute items at InMotion Entertainment for electronics and accessories.
• Lounges: The Delta Sky Club is located in Concourse C, offering exclusive services to Delta passengers and members.
• Restrooms and Accessibility: Restrooms are conveniently placed throughout Concourse C, and facilities are accessible for passengers with reduced mobility.

Tips for Navigating Concourse C:

• Delta Sky Club Access: If you’re flying with Delta, consider taking advantage of the Delta Sky Club for a quieter, more comfortable waiting experience.
• Plan for Crowds: Concourse C tends to be busier, especially during peak travel times, as it serves some of the airport’s most popular airlines. Plan accordingly and arrive early for your flight.

5. Ground Transportation and Connections

Located just outside the central terminal, JAX provides multiple ground transportation options for easy connections to your next destination:

• Rental Car Facilities: Easily accessible near the baggage claim area, making it convenient for passengers looking to rent a car.
• Shuttle and Ride-Sharing Services: Services like Uber, Lyft, and taxis are available just outside the terminal for quick transport into Jacksonville or surrounding areas.
• Parking: JAX offers hourly, daily, and economy parking lots, all of which are within a short walk or shuttle ride from the terminal.

6. Accessibility and Services for Special Needs

JAX is committed to providing accessible services for all travelers. Passengers with mobility challenges or other special needs can access a variety of assistance services:

• Wheelchair assistance: Available upon request at check-in or through your airline.
• Accessible restrooms and elevators: Located throughout the terminal and concourses.
• Service animal relief areas: Conveniently placed for passengers traveling with service animals.

7. Future Expansion Plans

Jacksonville International Airport continues to grow, with ongoing expansion projects designed to accommodate increasing passenger numbers. The introduction of new lounges, additional gates, and expanded dining and shopping options is part of JAX’s strategic plan to improve traveler experience while handling the expected rise in traffic over the coming years.

Conclusion

Jacksonville International Airport is designed to offer convenience, comfort, and ease of travel for passengers. Its single-terminal layout, combined with well-organized concourses and modern amenities, ensures a smooth experience whether you’re flying domestically or internationally. With excellent dining, shopping, and lounge facilities, JAX provides everything you need for a stress-free travel experience. Whether you’re departing or arriving, navigating JAX’s terminals is quick and hassle-free, making it one of the most traveler-friendly airports in the Southeast.